General terms and conditions

2. Basic Terms

2.1 These general terms and conditions (hereinafter referred to as “GTC”) of the seller regulate the mutual rights and obligations of the contractual parties arising in connection or on the basis of the purchase contract (hereinafter referred to as “purchase contract”) concluded between us and the consumers or entrepreneurs (hereinafter referred to as “customer” or “you”) through New Line Electro at elektrikshop.ro.
2.2 Online Store. The seller’s online store (hereinafter referred to as “online store”) is operated on the website elektrikshop.ro.
2.3 What can you buy from us? In our online store New Line Electro, you can purchase goods that we display and offer. If offered, you can also obtain a license for use with the goods.
2.4 Who is considered a consumer? A consumer is any individual who, outside the scope of his business activities or outside the scope of the independent exercise of his profession, concludes a purchase contract with us or otherwise legally acts with us (hereinafter referred to as “consumer”). The online store is intended only for customers who are consumers. Selling to companies is not possible.
2.5 Goods with Digital Content. For contracts for the supply of goods with digital content, these GTC will apply appropriately unless otherwise stated. Digital content means data created and provided in digital form.
2.6 Goods with Digital Elements. For contracts for the delivery of physical data carriers, which serve solely as carriers of digital contents, these GTC will apply appropriately unless otherwise stated. Digital content means data created and provided in digital form.
2.7 Recycling of Electronic Devices. In line with Romanian Law no. 211/2011 and Directive 2012/19/EU (WEEE), used electrical and electronic equipment must not be thrown away with regular waste. When you buy a new device, you can return an equivalent old one free of charge through authorized WEEE collection centers in Romania (e.g., ROREC). You may also send WEEE to our company address:

New Line Electro s.r.o.
Kirilovova 181,
739 21 Paskov,
Czech Republic

Return shipping costs are your responsibility unless we agree otherwise.

3. Customer Information Before Concluding the Purchase Contract

3.1 Authorization of the Seller and Supervisory Authorities. The seller, New Line Electro s.r.o., is a company duly registered and authorized to operate under Czech law (EU member state). Supervision over business activities is conducted by the competent Czech Trade Licensing Office. Supervision of personal data protection is carried out by the Czech Office for Personal Data Protection (ÚOOÚ) in accordance with the EU General Data Protection Regulation (GDPR). For consumer rights and cross-border trade, the European Consumer Centre Romania (ECC Romania) and Romanian National Authority for Consumer Protection (ANPC) are available to assist customers located in Romania.
3.2 Illustrative Character. The photographs on our website are for illustrative purposes only.
3.3 Additional Costs. We do not charge any additional costs for communication means (e.g., if you call our phone number, you only pay your standard call rate).
3.4 Consumers have the right to withdraw from the purchase contract without stating a reason, at least within a period of 14 days, which starts running no later than the day of receiving the goods (or the last product, partial delivery, or last piece in the case of a contract on several pieces of goods from one order, or delivery of goods in several partial deliveries or pieces). The seller may provide a longer period. To meet the deadline, it is sufficient to send a communication regarding exercising the right to withdraw from the contract before this period expires.
3.5 Withdrawal Form. To exercise the right to withdraw from the contract, you must do so unambiguously via our email, phone, or address, or another way. You can use the attached model withdrawal form, although it is not obligatory.
3.6 When the possibility to withdraw from the contract does not apply. Customers are not entitled to withdraw from the following contracts:

• 3.6.1 Supply of goods that were modified and/or created upon the customer’s request or for the customer;
• 3.6.2 Supply of goods whose price depends on fluctuations in financial markets beyond our control that may occur during the withdrawal period;
• 3.6.3 Supply of goods subject to rapid decay, as well as goods irreversibly mixed with other goods after delivery;
• 3.6.4 Supply of goods in sealed packaging that the consumer unsealed and for health protection or hygiene reasons, it is not suitable for return after the seal was broken, which also applies to audio or video recordings and computer programs if the customer broke their original packaging;
• 3.6.5 Accommodation, goods transport, vehicle rental, catering, or leisure activities, if according to the contract they are to be provided at a specific date or within a specific period;
• 3.6.6 Supply of newspapers, periodicals, or magazines except for subscription contracts for such delivery;
• 3.6.7 Provision of services, if they were fully provided; in the case of performance for consideration, only if with the prior explicit consent of the consumer before the withdrawal period expired and if the consumer was informed prior to contract conclusion that the provision of performance nullifies the right to withdraw from the contract;
• 3.6.8 Urgent repair or maintenance to be carried out at the consumer’s request; this does not apply to performance unrelated to requested repairs or delivery of goods other than spare parts necessary for the repair or maintenance;
• 3.6.9 Delivery of digital content not supplied on a tangible medium and delivered with the prior explicit consent of the consumer before expiry of the withdrawal period, and we have informed you prior to contract conclusion that in such cases you are not entitled to withdraw from the contract.

3.7 Value of Returned Goods and Related Return Costs. You bear direct costs of returning goods. If the value of the returned goods exceeds 201 RON (201.01 RON without shipping costs), the seller covers the return costs.
3.8 Return of Purchase Price. In case of contract withdrawal within the withdrawal period, we are obliged to return the purchase price to you (excluding additional costs if you selected a delivery method other than the least expensive offered by the seller), using the same payment method as was used to receive the money, unless we agree otherwise, no later than 14 days from receiving the returned item or reliable proof of its dispatch. No fee will be charged for this refund. If we do not receive the goods back, we are entitled not to refund the purchase price.
3.9 Return Address. Returns must be sent to the following address unless instructed otherwise: New Line Electro s.r.o Kirilovova 181, 739 21 Paskov, Czech Republic. To facilitate the process, please contact us at fireswordr@gmail.com +420 601 548 120 for return instructions. Romanian customers should note that return costs to Czechia are at their own expense unless covered under point 3.7.
3.10 Gift. If a gift is provided to the customer along with the goods, the gift contract between us and the customer is concluded with a rescission condition that if the customer or we withdraw from the purchase contract, the gift contract concerning such a gift becomes null, and the customer is obliged to return the provided gift with the goods.

4. Process of Concluding the Purchase Contract

4.1 Creating an Order. Customers can select one or more goods by adding them to a virtual shopping cart, where they can review, change the quantity of, or remove selected goods. By clicking “Checkout,” the customer is prompted to provide shipping information and choose a payment method. Before completion, the customer is allowed to review and amend order details or customer data. By clicking “Order with Payment Obligation,” the order process is complete, and the purchase contract is concluded.
4.2 Agreement to GTC. By submitting an order, you confirm having read and agree to these GTC and our personal data processing policy.
4.3 Legal Representative Consent for Minor Customer. If a minor customer makes a purchase on our online store, prior consent from their legal representative is required.
4.4 Product Features. Customers must acquaint themselves with product features, type, and recommended usage before completing an order. By completing the order, customers confirm they have understood this information.
4.5 Order Confirmation. The seller confirms receipt of the customer’s order by sending an order confirmation email. This confirmation only informs the customer that the order is received and will be processed, no later than 2 business days after the order is placed. The purchase contract is concluded at the moment of clicking “Order with Payment Obligation.”
4.6 Contract Language. The contract language is Romanian.
4.7 Obligations Arising from the Purchase Contract. By concluding the purchase contract, we undertake to deliver the purchased goods and enable you to gain ownership rights to the goods. In turn, you undertake to accept the goods and pay the price.
4.8 Copy of GTC and Withdrawal Form. The customer receives a copy of the concluded purchase contract, i.e., the current version of these GTC. Consumer customers also receive a withdrawal form within the legal period.

5. Price of Goods and Payment Methods

5.1 Price. All product prices are listed in Romanian lei (RON) and include VAT.
5.2 Payment Options. Payment methods and any related delivery costs can be found on the seller’s description page. We reserve the right not to offer some payment methods to certain customers. The customer can choose:

• 5.2.1 PayPal (The customer is redirected to PayPal to pay via their PayPal account under PayPal’s terms, available at https://www.paypal.com)
• 5.2.2 Credit Card Payment
• 5.2.3 Bank Transfer or Instant Bank Transfer
• 5.2.4 Apple Pay, Google Pay

5.3 Unrealistic Product Price. If an unrealistic price of 0 RON is displayed or a highly non-market price below our purchase cost appears, we reserve the right to remove this item from your proposal to conclude a purchase contract. You will be informed of this via your email.
5.4 Invoice Form. We agree that invoices will be sent electronically to your email.
5.5 Full Payment of Purchase Price. We reserve ownership of goods for customers until full payment of the purchase price per the purchase contract.

6. Delivery of Goods and Place of Performance

6.1 Delivery of Goods. Goods will be delivered within the delivery time stated for the specific type of goods. We commit to delivering goods no later than 30 days. We will inform you of any changes in the delivery time. In addition to the purchase price, you must also pay any costs associated with packaging and delivery of goods in the agreed amount, as well as a surcharge for the chosen payment method. Unless expressly stated otherwise, the purchase price also includes delivery costs. Before concluding the purchase contract, you will be informed of the final price, including packaging and shipping costs.
6.2 Delivery Address. Goods are delivered to the address specified by the customer in the order.
6.3 Delivery Method. Customers can choose the delivery method for goods to any address specified in the order.
6.4 Repeat Delivery and Related Costs. If goods need to be delivered repeatedly or differently than specified due to reasons on your side, you are obliged to cover costs associated with repeated delivery or alternative delivery costs.
6.5 Acceptance of Goods. The moment goods are accepted by the customer, the risk of damage and accidental deterioration of the purchased goods passes to the customer. If goods were to be accepted by the customer from a carrier, the risk of accidental destruction and deterioration passes to the customer at the moment they were allowed to handle the goods, but not before the specified delivery time.
6.6 Customer’s Obligation upon Goods Acceptance. Upon accepting goods, you must inspect them and verify their characteristics (especially whether you received the correct type of goods, whether they have the agreed quality, and whether the packaging includes everything according to the instructions). In the case of visible damage to the parcel by the carrier, the customer must not accept such a parcel. We are not responsible for damages caused by the carrier or late delivery for any reason.
6.7 Damage that May Occur to the Seller if the Goods are Not Accepted. If the customer does not accept goods upon delivery by the carrier, they are returned to the seller, and the customer does not withdraw from the purchase contract within 14 days after unsuccessful delivery, the seller is entitled to claim back the costs charged by the carrier for returning goods to the seller. This cost represents damage caused by the customer’s violation of legal obligations.

7. Rights from Defective Performance

7.1 Defective Performance. This GTC section modifies rights and obligations from defective performance claims in the sale of goods between us as the seller and the customer as the buyer.
7.2 When to Claim Defective Goods. You must report (claim) defects without undue delay after the defect appears. Otherwise, the court would not grant you the right from defective performance. You are entitled to report a defect in consumer goods within 24 months from receiving the goods. This does not apply to goods with a specified period on the packaging, label, instructions included with the goods, or advertisement, in compliance with other legal regulations. Provisions on a quality guarantee (contractual warranty) apply here.
7.3 What Happens After 24 Months? After the ineffective expiration of 24 months, defects can no longer be claimed. If possible, this period is extended by the time you could not use the goods due to justified complaints. Although we strive to handle complaints to your satisfaction, some goods must be handled according to instructions on the packaging/label/package insert—otherwise, they may be damaged.
7.4 Contractual Warranty. If a voluntary contractual warranty longer than 24 months from receipt of goods was guaranteed for the goods, you may claim defects for this period. The period is extended by the time you could not use the goods due to justified complaints.
7.5 Presumption that Goods are Defective. If a defect appears within 12 months of receiving the goods, it shall be assumed the goods were already defective, unless proven otherwise.
7.6 For Which Defects We Are Not Liable. We are not liable for defects in these cases:

• If the defect was present at acceptance and a discount from the purchase price was agreed upon for such a defect.
• The defect originated from wear and tear caused by normal usage or arises from the nature of the goods.
• It is caused by you through incorrect storage, improper maintenance, your intervention, or mechanical damage—all under conditions not suitable by their temperature, dust, humidity, other environmental influences as specified directly by us or the manufacturer (usually on a packaging leaflet/label of the goods) or it arises from legal regulations.
• The goods were modified by the customer, and the defect arose from this modification.
• Use of goods in conditions unsuitable by temperature, dust, humidity, chemical, and mechanical environmental influences specified by the seller or the manufacturer or it results from legal regulations.
• The defect arose due to an external event beyond our control (e.g., a natural disaster).

7.7 How to Claim a Defect in Goods. To claim rights from goods defects, contact us via your account on Kaufland.cz, and we will get in touch with further steps. Alternatively, contact us directly at our email address.
7.8 Complaint Acceptance Confirmation. After sending the complaint notice, we will respond within 2 business days. The moment we receive data from you to claim a goods defect is considered the moment of claim submission.
7.9 Returning the Complained Goods to the Seller. Goods must be returned complete, undamaged (except for the claimed defect), ideally in their original undamaged packaging to maintain hygiene principles. We will bear the defect elimination costs and contact you for further steps.
7.10 Confirmation. Upon receipt of the complained goods, a confirmation of complaint acceptance and content is sent to the specified email address.

8. Methods of Handling and Closing Complaints

8.1 What Influences My Options. You have the right to request the removal of the arisen defect. You can choose based on your preference:

• Repair of the item;
• Delivery of new goods; or
• Delivery of the missing part.

Your request should not be disproportionate. If repairing the item poses significant difficulties or is not a proportionate request based on the value and defect, we will inform you. Similarly, we will proceed if assessing your request for new goods delivery as disproportionate concerning the defect or goods value.
8.2 In Case of Substantial Breach of Contract. If a defect represents a substantial breach of the purchase contract, you may withdraw from the purchase contract or request a reasonable discount.
8.3 When Can Requesting a Refund Be Possible? In certain situations, it is possible to withdraw from the purchase contract and request a refund. It will not be possible if the defect is not significant. Situations when you can withdraw from the purchase contract and request a refund:

• We refuse to remove the defect or have not repaired the defect within an appropriate time.
• If our statement or another circumstance makes it clear the defect will not be remedied on time without significant difficulties for the buyer.
• The defect repeats itself.
• If it is a substantial breach of the purchase contract.

8.4 When Can a Reasonable Discount from the Purchase Price Be Requested? In certain situations, you may request a reasonable discount. It will not be possible if the defect is insignificant. Situations when a discount may be requested:

• We refuse to remove the defect or have not repaired it within an appropriate time.
• If our statement or another circumstance makes it clear the defect will not be remedied on time without significant difficulties for the buyer.
• The defect repeats itself.
• If it’s a substantial breach of the purchase contract.

8.5 You must Inform Us of Your Chosen Way to Handle the Complaint. You must inform us which right from defective performance you chose when reporting the defect or without undue delay after reporting it. You cannot change your choice without our consent; this does not apply if you request defect repair and it proves unrepairable.
8.6 Return of Original Goods. When resolving the complaint by delivering new goods, you must return originally delivered goods unless agreed otherwise. The delivery of new goods cannot be requested (nor can withdrawal from the purchase contract) if goods cannot be returned in the state received. This is not applicable if you used goods before the defect appeared or the state changed during defect detection. Additionally, it applies if without your fault, goods cannot be returned in their original state.
8.7 When is the Complaint Process Closed? The complaint process is closed within 3 weeks from exercising rights from defects unless agreed otherwise.
8.8 Complaint Closure. If the complained goods were sent to us via a carrier for a complaint, it will be automatically sent to your address after resolving with a statement of the complaint date and resolution method, including rectification confirmation and complaint duration or rejection reasoning.
8.9 Duty upon Receipt of Complained Goods. Upon receipt, you must verify the completeness of complained goods, especially that the parcel contains everything it should. Later objections will not be considered.

9. Data Protection

9.1 Personal Data Processing Principles. More information on which personal data we process, how, for what purpose, and for how long, can be found in our personal data processing policy.

10. Force Majeure

10.1 What is Force Majeure. A force majeure is any obstacle occurring independently of our will and prevents us from fulfilling our obligations if it cannot be reasonably expected for us to avert, overcome, or foresee this obstacle or its consequences. Effects excluding liability are limited to the period during which the obstacle lasts and the effects associated with it.

11. Alternative Dispute Resolution

11.1 Out-of-Court Dispute Resolution. For out-of-court consumer dispute resolution from the purchase contract, the Czech Trade Inspection Authority, seated at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs is competent. The online dispute resolution platform available at https://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and the customer from the purchase contract.
11.2 European Consumer Center CZ. The European Consumer Center Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz is a contact point according to Regulation (EU) No 524/2013 of the European Parliament and the Council of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on Consumer Dispute Resolution).
11.3 Complaints. Before starting out-of-court dispute resolution, we recommend contacting us at our email address newlineelectrocz@gmail.com. We always strive to resolve the dispute amicably. Your complaints will be addressed no later than 2 business days (48 hours, which may be extended due to non-working days and public holidays common in the Czech Republic).

12. Final Part, Including Governing Law and Jurisdiction

12.1 Commitment to Respect Consumer Rights. If a provision of these GTC contradicts consumer protection law, the law takes precedence, and we are committed to adhering to it as such.
12.2 Invalid or Ineffective GTC Provision. If any GTC provision is invalid or ineffective or becomes such, a provision whose sense is as close as possible to the invalid provision will replace it. The invalidity or ineffectiveness of one provision does not affect the validity of other provisions.
12.3 Legal Order. In case of the existence of an international element, we agree our legal relationship will be governed by the law of the Czech Republic excluding all conflict rules referring to another legal order. This choice must not deprive consumers of protection provided by the legal system of their usual residence. The contracting parties explicitly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods. According to Article 6(2) of Rome I Regulation, mandatory provisions of law that would apply without this clause will always apply.
12.4 Disputes and Court Jurisdiction. The contracting parties further agree that for resolving potential disputes from purchase contracts where an international element is present, the locally competent courts according to our registered office location will always have jurisdiction. This does not affect consumer rights under specific legal regulations.
12.5 If We Agree to Different Conditions for Concluding a Purchase Contract. GTC provisions are an integral part of the purchase contract. Deviating provisions can be agreed upon in the purchase contract. Deviating arrangements in the purchase contract take precedence over GTC provisions.
12.6 Necessity of Accepting GTC for Concluding a Purchase Contract. Acceptance of these GTC is voluntary; without their acceptance, unfortunately, it is not possible to conclude a purchase contract.
12.7 GTC Validity. These GTC are valid from 01.07.2025 and revoke the validity of previous commercial conditions.